OCEANAIR uses a client-based strategy to ensure we provide a “user-friendly” transportation and tailored logistics management services in a centralized approach, which includes dedicated customer service support and dedicated manager level teams to focus on maintaining stated service levels.
OCEANAIR’s culture encourages innovative solutions to problems which include the efficient utilization of technology, education, and training for our employees, subcontractors, clients, agents, and customers.
Our attention to detail in personalized account management is delivered by the best of class customer service people from live receptionists to our top executives.
Since OCEANAIR’s inception, nearly forty years ago, we have experienced substantial growth since with our operations expanding from a small, air freight forwarder to New England’s independent leader in expertise for international logistics.
OCEANAIR is there when a customer needs us, after hours, weekends. One never knows when a hiccup comes within the supply chain, or a question arises about a classification issue. Our management team spends an enormous amount of time analyzing strengths and weaknesses in our customers’ supply chain, and from that gathered information, we provide solutions for those deficiencies. When we surveyed our clients to ask what distinguished OCEANAIR from competitors, one of best replies claimed that we treated the client “as part of your family and not just a customer.” Personal impact, mentoring, and teamwork are just a few of the benefits of building a career at OCEANAIR.