Export Coordinator

Export Coordinator

JOIN THE OCEANAIR PHARMACEUTICALS TEAM

JOB DESCRIPTION:

  • Promote a positive relationship with the client by ensuring excellent, timely and proactive customer service at all times.
  • Receive, review, and process high-volume and/or complex export transactions for client(s), including booking, billing, and classification.
  • Process data through the Company’s system, and obtain consular releases and other government agency releases as appropriate.
  • Check the shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments.
  • Process bills of lading for outgoing shipments and provide clear instructions to the team for handling each shipment.
  • Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the International Air Transport Association, Code of Federal Regulations and/or International Maritime Dangerous Goods Code.
  • Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use, and setting profit margins for individual shipments.
  • Review and monitor all Shipper Export Declaration rejections, requests for information from client, and other correspondence.
  • Communicate changes of U.S. and foreign shipping regulations and procedures to client.
  • Identify transactions and tasks that require special handling, recommend improved processes to management, and implement resolutions within assigned scope of responsibility.
  • Identify, investigate and resolve all areas of client concern in a timely and proactive manner.
  • Alert client to special areas of concern or potential problems in the export process.
  • Constant follow up until shipment has reached its final destination

JOB SKILLS AND SPECIFICATIONS

  • Very good verbal communication skills and past customer service experience are required.
  • This position requires extensive phone contact with carriers and other parties concerning the air export, domestic, and break bulk processes
  • Very good written communication skills.
  • Past experience handling both air freight and/or break bulk.
  • Ability to organize, prepare and assemble documents or reports containing data from several sources.
  • Very good analytical skills to recognize prevent and resolve problem situations.
  • Ability to be a team player, establish priorities and meet goals.
  • Ability to work well under pressure.
  • The ability to analyze complex details to resolve complex shipping issues for the client.
  • The ability to use software for word processing, spreadsheets, etc., to generate more elaborate reports, charts and graphs as applicable.

Apply at moliveira@oceanair.net.